Refund & Return Policy

Last updated: 22 August 2026

We want you to be happy with your SHOPJOS order. Here's how returns and refunds work.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

Change of mind

Since many of our products are craft and DIY supplies sold in bulk packs, we currently do not accept returns for change of mind once an order has been dispatched, unless the item is unopened and in its original packaging. Please reach out to us before ordering if you have questions about a product.

Refund method

Approved refunds for UPI payments are processed back to your original payment method within 5-7 business days. For Cash on Delivery orders eligible for a refund (e.g. due to a damaged item), we will coordinate the refund method with you directly.

How to request a return or refund

Contact us via WhatsApp or our Contact page with your order details and the reason for your request. We aim to respond within 24-48 hours.